Deltadesk
One Place for Every Support Request
Pull tickets from email, WhatsApp, and the web into a single queue — then resolve them faster with clear workflows and SLAs you can actually measure.
PLATFORM FEATURES
Modern Helpdesk Tools Built for Growth
Multi-Channel Ticketing
Email, WhatsApp, and web forms land in one inbox. Nothing gets lost in a private chat, and every ticket has a clear owner from the moment it arrives.
Learn MoreWorkflow and SLA Automation
Tickets route themselves to the right team by category and priority. SLA timers run on their own, and escalations fire before you miss a promise to a customer.
Learn MoreReporting That Shows the Bottleneck
Track first response time, resolution time, and workload per agent. See exactly where the queue backs up so you can fix it instead of guessing.
Learn MoreF.A.Q
Frequently Asked Questions
Email, WhatsApp, and web forms are supported out of the box. Other channels can be added through integrations to match how your team works.
Yes. You can set different response and resolution targets per category, priority, or customer segment.
Tickets can route automatically by category, priority, or agent workload — and can still be reassigned manually at any time.
Yes. Deltadesk exposes an API and webhooks, so it can be wired into your existing CRM, ERP, or internal tools.
Usually a few days to two weeks, depending on how many channels you connect and how much of the workflow you want automated.
